At Qala, we strive to ensure a seamless and satisfactory shipping and delivery experience for our valued customers. Please read the following policy to understand how we handle shipping and delivery of your orders:
Processing Time
- Once your order is placed, our team works diligently to process and prepare it for shipment.
- Processing time typically takes 1-3 business days, depending on the complexity of the order and availability of the product.
Shipping Methods
- We offer Free Shipping options to all domestic customers in USA.
- Standard and expedite shipping options are available for domestic and international orders.
- Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.
Shipping Carriers
- We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders.
- Common carriers we use include FedEx, UPS, DHL, and local postal services.
Tracking Information
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- Use this tracking number to monitor the status of your delivery and estimated delivery date.
Delivery Times
- Delivery times vary depending on your location and selected shipping method.
- Estimated delivery times are provided at checkout and are based on carrier estimates.
International Shipping
- For international orders, please note that additional customs duties, taxes, and fees may apply.
- Customers are responsible for any customs charges incurred upon delivery.
Delivery Address
- Please ensure that your shipping address is accurate and complete to avoid any delivery delays or issues.
- We are not responsible for orders lost or delayed due to incorrect shipping information provided by the customer.
Delivery Exceptions
While we strive to meet estimated delivery times, unforeseen circumstances such as weather delays or carrier issues may impact delivery. We appreciate your understanding and patience in such situations.
Order Tracking
If you have any questions or concerns about the status of your order or delivery, please contact our customer support team. We are here to assist you and ensure that your order arrives safely and on time.
Contact Us
If you have any further questions or inquiries regarding our shipping and delivery policy, please don't hesitate to contact us at Contact@LabelQala.com.
Thank you for choosing Qala. We appreciate your business and look forward to serving you!
