At Qala, we are committed to providing our customers with high-quality products and exceptional service. Please read the following policy to understand our guidelines for returns and cancellations:
Return Policy
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Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
- We will provide instructions for returning the item and arrange for a replacement or refund, including any return shipping costs.
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Unsatisfactory Items
- If you are unsatisfied with your purchase for any reason, you may return it within 30 days of receipt for a refund or exchange.
- Returned items must be unused, in their original packaging, and in resalable condition.
- Customers are responsible for return shipping costs unless the return is due to a Qala error or product defect.
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Return Process
- To initiate a return, please contact our customer support team to obtain a return authorization and instructions.
- Once your return is received and inspected, we will issue a refund or exchange as per your request.
Cancellation Policy
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Order Cancellation
- You may cancel your order within 24 hours of placing it for a full refund.
- To cancel an order, please contact us as soon as possible with your order details.
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Cancellation After Shipping
- If your order has already been shipped, it cannot be canceled. In this case, you may return the item following our return policy.
Exceptions
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Custom Orders: Custom or personalized orders are final sale and cannot be returned or canceled.
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Clearance or Sale Items: Clearance or sale items are sold as-is and are not eligible for return or exchange.
Contact Us
If you have any questions or concerns about our return and cancellation policy, please don't hesitate to contact us at Contact@LabelQala.com. Our customer support team is here to assist you and ensure your satisfaction with every Qala purchase.
Thank you for choosing Qala. We appreciate your business!
